Excellence – the quality of our service, equipment and associated installation must be to the highest standards, we strive to be the “best in class”. Employees will be safe, well trained, incentivized, motivated, drug tested and uniformed. Cutting corners to save a few dollars is not worth our reputation. Return or repair warranty work only drains company profits and should serve only as a one-time learning experience. To also avoid these gaffes, we attempt to align ourselves with high quality customers. We further contend the mark of a great company is not that they never make a mistake, it is what they do after the mistake that speaks volumes about their character and commitment to their guiding values.
Community – developing and maintaining positive relationships with all our teammates, partners and community is of vital importance and goes well beyond the initial service call. It means using all our resources in synergy to provide an experience both customer and company can be proud of thereby deepening the relationship. We want to be the “oasis in the industry” for the community, the customer and the employee.
Integrity – the conduct of the members of our company must reflect honesty, sincerity, and concern for others while striving to achieve the highest ethical standards as set forth by God and man. In our opinion, honesty is NOT the best policy, it is our only one.
Profitability – to be a company that is sustainable through the test of time, economic downturns and the ebbs and flows of seasonal markets. Profits must be made and maintained through responsible goal setting, achievement and expense management. The main purpose of being profitable is to continue to exist to serve our clients and employees for years to come.
It is our conviction that if we do our part to operate under guiding values one through four, number five will be a biproduct.
